Email Account Review

Why we review Email Accounts?

To maintain great deliverability for your emails, we review and score accounts based on their sending history. That's why we have two main reasons for putting your account in a review mode:

Sending allowance - to create a score for new users, we need to collect some sending data. All new senders start with a limit of 1000 emails, to begin with. This gives us enough data and time to see the bounce and spam rates for that account. After we generate a score, we will extend your allowance to send more emails. This process usually takes no more than 2 hours and it is automatic. Review of your account will start at about 80% of the allowance limit.

The allowance limits are: 1,000 / 5,000 / 10,000 / 25,000 / Unlimited.

Bad reputation - If your score is low, the platform will automatically add your account on pause and pending approval or decline from an admin. Bad reputation is generated due to bad bounce or spam rates. Our accepted rates are 5% bounce rate and 0.1% spam rate. If either of these is above, your account will be paused for review.

Issues with links - If your links are leading to content that is not compliant with our terms and conditions, we will put your account under review from an admin. Other reasons are if you use link shorteners, multiple redirects, etc.

Billing issues - If we see a chargeback and dispute of a payment, we will put your account in review.

Most reviews are automatic and you will be notified via email when you are able to start sending emails again. You can also start sending emails once the warning message is removed from your Email Marketing section.

If we need more information from you, we will let you know.

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